Customer Service

Shipping & Delivery

All items ordered through www.snooper.co.uk will be delivered within 3 working days from time of order placement. If there should be a delay to your order we will endeavour to contact you as soon as possible. All items will be delivered via courier and will require a signature upon delivery. If the consumer is not available when the product is delivered the courier will leave a calling card and re-try the next working day. If the delivery is not made the next working day, another calling card will be left instructing the consumer to arrange for a pick up from the delivery hub. The package will be held at the delivery hub for a maximum of 7 days from second delivery drop.

Privacy & Security

What does Snooper® do with my personal data it collects online?

Who we are

In this Privacy Policy references to "we" and "us" are to Performance Products Limited.

What information we collect and how

The information we collect via this website may include:

  1. Any personal details you type in and submit, such as name, address, email address, etc.
  2. Your IP address (this is your computer's individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service)
  2. To comply with legal requirements.
  3. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our e-mails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes.

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Returns & Replacements

You will only be able to exercise this right if you are able to return the goods you ordered to us unworn, undamaged, with all original packaging and any promotional gifts as originally supplied. The goods must be returned to us within 7 working days from the date of your order. The customer is required to pay for postage of non-faulty returned items but for incorrect/faulty products please call Performance Products Ltd before returning to discuss returns procedure. Please allow at least 2 weeks for us to process your refund once we have received your goods. The refund will be credited to the payment card used at the point of purchase and you should be notified by email once the refund transaction has been completed. We will endeavour in all circumstances to refund your purchase within 24 hours of the receipt of the returned goods.

Ordering

Availability: .All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering Errors: You are able to correct errors on your order up to the point at which you click on 'Confirm and Make Payment' on the final page of our ordering process.

Acknowledgment and acceptance of your order: If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Delays: Occasionally, the despatch of your order may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.

Cancellation Right: You will only be able to exercise this right if you are able to return to us the goods you ordered unworn, undamaged, including any promotional gifts and with all original packaging as originally supplied.

Payment, Pricing & Promotions

All items must be paid for prior to the despatch of goods. Payment of goods can be made by credit or debit card and by cheque. If paying by cheque please make payable to Performance Products Ltd and allow 5 working days for the funds to clear before the goods can be dispatched.

Viewing Orders

To view your order that has been placed on the website, a consumer will be asked to log into the site and full progress report on the order will be available.

Updating Account Information

A consumer will be required to log into their online account and all account information can be updated once logged in. If you have any problems with updating your information please called 01928 579579 or email customerservices@snooper.eu where one of the team will be able to assist you.